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Frequently Asked Questions

 

Table of Contents

Frequently Asked Questions

1. Why put our company's logo on Shirts, Hats, Jackets, etc..?

2. What would we use logo Embroidered items for?

3. Do you have a minimum order quantity?

4. What kind of artwork do I need?

5. What is Digitizing?

6. What type of items can be embroidered?

7. How much does it cost to have embroidery work done?

8. How do I know what my exact costs will be?

9. Why does it cost less to do volume as opposed to a one or two piece order?

10. What is your turnaround time for delivery?

11. How does the process of Embroidery work?

12. Do you only do Embroidery?

13. What about guarantees on your work?

14. How do I know how big and where my design should be located?

15. What about shipping?

16. What about garment inspection for defects from the manufacturer?

17. Where are you located?

18. Do you sell blank garments?

19. How do you handle Copyrights?

 

1. Why put our company's logo on Shirts, Hats, Jackets, etc..?

A lot of company's go through a tremendous effort to create a logo for their company that makes a statement and captures the essence of what the company stands for. Consider Shirts, Jackets, Hats, Bags, Blankets, etc. as advertising for your company. All of these items are basically miniature billboards that are never torn down. How often do you throw a Shirt or Hat away? Chances are that embroidered items will last a lot longer and they are extremely less expensive than any other advertising your company may ever do!

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2. What would we use logo Embroidered items for?

There are lots of ideas like:

Trade Shows

Company Awards & Employee Gifts

Customer Appreciation

Sales Meetings

Company Uniforms

Company Sponsored Events

A Company Store

Personal Gifts

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3. Do you have a minimum order quantity?

No minimum quantities apply but the set up fees are waived for orders over 12 pieces.

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4. What kind of artwork do I need?

You will need to provide us with the sharpest image (typically called "camera ready art") of your company logo as possible. We can complete designs from business cards, faxes or even an item already embroidered or screen printed (you’d have to send us the garment). Camera ready art is the preferred method. This image can be e-mailed to us or mailed via the postal service

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5. What is digitizing?

Digitizing is the process by which a digitizer turns your artwork into a thread file that is read by an embroidery machine. This is a complex operation that takes years of training and practice to master. There are many considerations that must be taken into account such as the item to be sewn on. Each type of garment has it’s own characteristics that will effect the way the stitches will sew on to the garment.

Any digitizing costs are a one-time fee, per design. Once the design is done, it becomes a file that can be used again and again. We save all designs on diskette indefinitely for later use on future orders.

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6. What type of items can be embroidered?

Any item that can ‘hooped’! Hooping an item is necessary to keep the item taught and held while the machine is stitching.

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7. How much does it cost to have embroidery work done?

Text only embroidery, up to 7,000 stitches, in one of our standard 92 font style choices is $5.00. Each additional placement (like a name) is $3.00.

To come up with a price for custom embroidery of a design there are a few things that we need to know upon which the costs depend.

1. Do you already have your design Digitized? (a computer file that converts your art file into a stitch file the embroidery machine sews from)

If you have ever paid to have your logo digitized, you own that file. If so, you can request this file from the previous vendor and e-mail this file to us.

If you do not already your design digitized see the above heading on instructions of what to do.

2. Size of your logo.

Your logo size itself can make a big difference in the price of a logo. One made for a jacket back will cost considerably more than a logo made for a left chest placement.

3. Number of items you need embroidered.

This price lessens with the number of garments ordered due to lessened set up changes and efficiency.

We will give you a quote based on the number of stitches, size of placement and the number if items you need embroidered. Charges for digitizing normally run $15.00 per thousand stitches. This is a one-time charge as once the design is digitized we can use it over and over. Average size logos (5,000-10,000 stitches) embroidered on your choice of garments on average cost $5.00-7.00 each.

You will need to consider the cost of the garment or item you will need embroidered and also add a shipping cost and tax if applicable.

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8. How do I know what my exact costs will be?

You can call, e-mail, or fill out our quote form and then e-mail it to shelley@classicimagesembroidery.com or fax it to 616-399-3658. A member of our staff will contact you within 24 hours with a quote. Be sure to indicate the quantities required. You can email any graphic files you may have in BMP, GIF, JPG or TIFF format that contain your artwork to: shelley@classicimagesembroidery.com

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9. Why does it cost less to do volume as opposed to a one or two piece order?

The embroidery process takes a lot of set-up time. Each individual design or even lettering has its own properties and stitch parameters that must be applied to run correctly and come out with quality results. The machine has to be set-up for each particular design or lettering. All of this takes a lot of time to do. If we are to embroider a large order, the set-up time is well worth the effort as we can set-up the machine once for a long run. It costs more time and money by spending more time setting up small runs than the job takes to sew. Also, our cost from our supplier decreases as our orders increase. As this happens, we are able to pass these savings onto you. The set up fees are waived for orders over 12 pieces and the garment price is decreased as more items are ordered.

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10. What is your turnaround time for delivery?

We can ship your product under normal circumstances within 10 days. This does not include digitizing the logo or design, which can take up to 4 days. This time estimation is based from the time the artwork is furnished to us and you accept a final quote. It is possible to turn product around in as little as 48 hours depending on Quantity, Complexity, and Garment availability.

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11. How does the process of Embroidery work?

We use embroidery software that drives our high tech embroidery production line. This software is coupled with our state of the art SWF Embroidery machines and is what makes the difference between poor and excellent quality in our workmanship. With this state of the art software and computerized embroidery machines we are able to create your logo from art to thread with excellent results, which is then saved to disk. This disk file is then transferred to the embroidery machine, which stitches the design according to the specifications within the digitized file.
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12. Do you only do Embroidery?

Yes. We specialize in giving you the best embroidery and embroidery services possible.

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13. What about guarantees on your work?

Classic Images Embroidery fully guarantees its quality and workmanship. If we ever deliver defective merchandise we will repair or replace the item(s) free of charge. Quality is very important to our customers and us. At Classic Images Embroidery we will do whatever possible to satisfy our customers.

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14. How do I know how big and where my design should be located?

There are standard sizes for designs depending on where you would like to locate them on an item. Unless specified by the customer, we will use the industry standards for size in the location of your choice.

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15. What about shipping?

We ship our goods UPS ground unless we receive different instructions from our customer. The customer is charged actual shipping costs plus a $6.00 handling fee to cover packaging expenses.

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16. What about garment inspection for defects from the manufacturer?

Classic Images Embroidery fully guarantees its quality and workmanship. If we are ever responsible for a defect we will offer to replace the item(s) free of charge. However, we are not a final quality inspection department for the manufacturer of the items.

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17. Where are you located?

Classic Images Embroidery has 2 locations. One in Holland Michigan which is home of the famous Tulip Time Festival and another in Grand Haven Michigan home of the famous Coast Guard Festival. Both locations are in West Michigan just off the beautiful shores of Lake Michigan.

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18. Do you sell blank garments?

Sorry but we do not sell blank garments, but we will embroider your design on them!

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19. How do you handle Copyrights?

When you submit artwork to us, you imply that it is in full compliance with trademark and copyright laws. We will not reproduce any design without the copyright holder’s permission. When purchasing from us, you hold us harmless for any and all claims that result from any item produced for you, including attorney fees.

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© 2002 Classic Images Embroidery. All rights reserved.
16530 New Holland St. Holland Mi 49424 Phone: 1-616-399-5320

For Customer Assistance Please Email us at: Shelley@ClassicImagesEmbroidery.com